Providing services and solutions based on all versions of OpenText Exstream (formerly Exstream Dialogue Design and Production, StreamServe (Persuasion), Communications Center Enterprise (CCE)
OpenText Exstream is an innovative Customer Communications Management platform. It combines Exstream’s high- productive engine and interactive editing capabilities with StreamServe’s (also known as Communications Center Enterprise) event-driven transactional processing model and out-of-the-box integration flexibility. The result is a powerful communication platform. With OpenText Exstream, different departments within your organization can control and customize whole documents, or certain parts of a document without the need to wait for updates from IT staff, which free up IT resources, and cuts production and go-to-market time.
For more than two decades, we’ve helped small, medium, and enterprise businesses build reliable and future-proof solutions with OpenText Exstream. Our end-to-end implementation services help customers design, deploy, adopt and maintain all versions of OpenText Exstream (formerly StreamServe, Exstream Design and Production, Customer Communications Enterprise) faster and with lower risk. By tightly collaborating with OpenText and SAP product engineering, product management, and customer support teams, we successfully delivered hundreds of OpenText Exstream solutions.
We provide end-to-end OpenText Exstream implementation and development services by offering unique expertise and a combination of best practices.
Providing crystal-clear vision and executable plan to help customers move to OpenText’s next-generation solutions in a speedy and secure manner.
Our custom OpenText Exstream training sessions are 100% based on our hands-on practical experience. We share best practices, as well as useful tips and tricks.
Integrating your OpenText Exstream solution with OpenText ECM or BPM products, as well as SAP, Infor, Microsoft, Salesforce, other CRM, ERP, or other systems.
As part of support, we provide ticket resolution in accordance with SLA, ad hoc OpenText enhancements, regular system monitoring, health checks, and advisory.
Helping organizations to securely migrate from legacy solutions to OpenText Exstream, build reliable and scalable solutions and achieve future-proof results.
Helping companies to move their OpenText Exstream solutions to the cloud & achieve the information advantage with OpenText Cloud Edition, virtual private cloud, private or hybrid cloud.
Providing advisory on existing or planned OpenText Exstream solution landscapes. Helping plan future implementations by providing feedback from a professional service provider.
Offering one-time or regular monitoring and health check of OpenText Exstream solution landscape, making recommendations regarding improvements to the services, and providing proactive alerting.
“Ecodocx has been a really good service provider and partner of ours for a long, long time. They constantly empower us to go out and benefit from all the latest features available. They always provide strong expertise, and great development and coding skills, which we don’t have in-house. This helps us to continue moving forward with our business improvements.”
CCM and EOM Solution Architecture and Administration at Sysco
Learn how our OpenText Exstream services helped customers to cut costs, invest in the future, speed up critical document-based business processes and uncovered the potential of customer communications management.
Upgrading OpenText Exstream to the latest supported version. Creating a new era’s truck driver self-service platform (so-called Driver Ready Pack).
Optimizing business processes to deliver smarter print and mail services to healthcare providers with OpenText Exstream
Improved customer engagement and brand loyalty by replacing legacy systems, centralizing and speeding up the storage and retrieval of generated transaction documents.
OpenText Exstream is used to deliver better customer experiences for utility customers, policyholders, health plan members and other customer segments. Learn how a CCM solution based on OpenText Exstream can help overcome industry-specific challenges. Ecodocx supports a wide range of solutions based on OpenText Exstream.
Enabling businesses to control the content, format, delivery channel, time and logic of each customer-facing document.
Optimizing and simplifies the process of receiving, managing, routing and monitoring invoices and related documentation.
Creating invoices, statements, summary declarations, and other documents in compliance with relevant regulations.
Supporting the generation and multi-channel distribution of a large variety of printed or electronic documents directly from SAP applications, like S/4HANA, SuccessFactors Solutions, or SAP Hybris, SAP Fiori.
Supporting the generation and multi-channel distribution of a large variety of printed or electronic documents directly from SAP applications.
Providing an add-on on top of OpenText Document Presentment that enables integration into SAP systems for on-demand document generation.
OpenText™ Exstream helps insurance carriers improve the customer experience and significantly reduce costs with a single software solution for policies, bills, quotes/proposals, and correspondence. You can perform straight-through processing for high-volume and on-demand communications and enable interactive correspondence for the front office. Business users can create customized communications for a variety of delivery channels and mobile devices.
Customers demand convenience from banks, investment firms, credit card providers, and other financial services organizations, which means it’s critical to deliver account balances, statements, and loan statuses across preferred channels and devices. OpenText Exstream offers solutions for financial services organizations, to help you create compelling, meaningful communications that empower customers to make better decisions.
Stand out from the competition by delivering compelling, intuitively designed communications to reinforce your brand and promote loyalty. OpenText Exstream helps telecommunications firms reduce document development and production costs, create critical customer communications faster, and deliver clearer, more relevant communications to help acquire, retain and grow customer relationships.
OpenText Exstream can significantly reduce costs and drive member behavior with personalized wellness messaging, consolidated EOBs, and group and individual policies—all delivered across member-preferred channels such as email, SMS, and web. Choose OpenText Exstream to help you communicate more effectively with members, care providers, and plan sponsors.
OpenText Exstream for print service providers offers a single platform for creating any type of variable document application, regardless of delivery channel. Providers can save on maintenance and programming costs, and print personalized and variable data documents at high speeds. Document design efficiencies reduce postage and paper costs and help you build closer customer relationships through features such as householding, sorting/bundling, barcoding, and inserter control.
State, local, and federal agencies rely on OpenText Exstream to significantly reduce costs while delivering more services for citizens. Public sector organizations can design, create, and deliver personalized communications and repetitive documents such as tax statements—regardless of document type, variable content, or delivery channel.
Rapidly advancing smart grid technology offers many enhancements for utility providers, but one of the most fundamental changes will be how utilities and consumers interact. OpenText Exstream allows utility providers to deliver convenient, timely, and understandable communications to customers from smart meters and related systems, to support informed choices about energy consumption and ultimately drive customer behavior.
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Did you know that OpenText Exstream 16 offers 4 applications for interactive communications?
All you need to know: StreamServe support lifecycle, product architecture, new enhancements and features, and case studies.
All you need to know: Exstream Dialogue support lifecycle, OpenText Exstream architecture, new features, best practices, and business benefits.