Customer Communications Management (CCM)
Solutions for Telecom & Media

Meet the future of business communication


Not only meet but exceed customers’ expectations


Nowadays, Telecommunication and media providers are facing major challenges. Customer expectations are growing faster and faster. The online competition is getting bigger. The preservation of the competitiveness of service prices is becoming more and more complicated. Our customer communications management solutions allow customer support processes to be flexibly automated and to professionally personalize customer correspondence. This not only helps to work more efficiently and become more competitive, but also reduces business costs.




14 Hours/Week

On average, employees spend over 35% of the time on routine activities, such as searching for information, preparing standard documents, dealing with mistakes, that could be spent on priority activities.


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Today’s customers often feel overwhelmed with too much redundant information. Successful telecom and media provider know, that their customers want to be understood, protected and appreciated by their service provider.

Everyday documents, such as bills and notices are a perfect example of documents customers read on a regular base. Unlike direct marketing, which is opened by under 10% of recipients, these transactional documents are opened by 95%. They are a trusted information channel and should be used to engage existing customers loyalty. Because valuable customers will remain loyal for many years and most likely they’ll purchase additional products when the time will be right.

The idea of placing messages within transactional documents isn’t new, but we can help to make this process intelligent, relevant, personalized, targeted and allows to access customers while merging two different messages in an efficient way.

Read the blog post





A Step-by-Step Guide to

Omnichannel Customer Experience Management

“Due to the loyal relationship, a 5% increase in customer retention produces more than a 25% increase in profit.” – Bain & Company 

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In a world where market competition regularly claims a company to become an industry leader, it is often difficult to stand out from the gray masses and build a corporate identity. Difficult, but not impossible. At Ecodocx, we know that the way leading media providers manage communications with individual customers can positively differentiate them from competitors and provide a vital source of efficiencies.

Choosing the right technology becomes a crucial point in the digitization process, which should not be underestimated. This is why companies seek professional help from trusted experts, which have enough experience in this field and are able to implement the necessary information and correspondence management system.

At Ecodocx, we specialize in these areas and create strong and secure software architecture and tailor-made solutions for each of our customers. Only the right concept of industry knowledge and technology will reduce operating costs, increase revenues and improve customer experience.