Implementation, Integration, Performance Improvement Services
OpenText Output Manager (formerly Vista Plus Output Manager (VPOM) provides a management and control infrastructure to ensure delivery of output to printers, report archives, or other output devices. The enterprise output management solution provides capture, scheduling, processing, tracking, and routing of output to a variety of output destinations. Regardless of the source or delivery destination, Output Manager manages and distributes the information in an efficient and reliable manner to ensure information delivery for business success.
Product support lifecycle: OpenText Output Manager 6.2 is the latest supported version. If you are running on an elder version, and need upgrade assistance from a trusted OpenText service provider, contact us.
OpenText VPOM accepts print streams from a variety of sources (like OpenText Exstream, OpenText Document Presentment for SAP), applies optional pre-processing requirements, and delivers the output to the correct destination devices (e.g. printers). Output Manager provides centralized views of jobs and output devices.
Output Manager monitors and reports the job’s status throughout its lifecycle. Using the concept of a job lifecycle, the input, process, and output stages can be described in terms of the following workflow activities: job submission, job capture, job scheduling and notification, job processing, printing.
In general, if set up was done correctly, the Output Manager is a “back office” application. Once it is installed and configured, there is no need to continue to interact with the system, other than to monitor and troubleshoot failed jobs.
We provide services for all versions of OpenText Output Manager and OpenText Exstream (formerly StreamServe Persuasion, OpenText StreamServe, OpenText CCE or OpenText/HP Exstream Dialogue, Dell/EMC xPression). But before providing any type of services, we work with you to clarify objectives. We help you define which requirements you must meet including those around your scope, budget, and schedule. We explore multiple and agile ways to solve your problem and help you decide which solution is best.
Advisory and Consulting Services
Need some advice on your already implemented OpenText Output Manager (VPOM) application? Do you experience downtime or production issues? Do you have a concern, or would simply like to hear the feedback from a professional service provider? Schedule an advisory session with us.
Our team provides general and custom training sessions for OpenText Output Manager, where we provide knowledge transfer, and share best practices. We also do OpenText crash courses for business and technical users and administrators. Your team can get training at your location, at our location in Boston MA, or remote during WebEx sessions.
OpenText Output Manager Managed Support Services
Implementing OpenText Output Manager is only half the battle. The real challenge is to maintain, support, and adapt the solution, it’s projects and processes to changing business requirements.
We help our customers to manage and enhance existing VPOM implementations, deliver new implementations, stay compliant, reduce downtime, improve stability and keep things running smoothly.
End-to-End Project Development
Need to do a project that includes OpenText Output Manager and/or OpenText Exstream, but don’t have needed expertise in-house? No problem, we’ve got you covered. We provide a wide variety of services, including business analysis, project blueprint, time schedule and architecture design, installation and configuration, integration with third-party software, professional services, testing, custom programming, staff training, go-live support, post-go-live support.
OpenText Product Version Upgrade
Running on an unsupported version of OpenText Output Manager? We can help you upgrade and migrate your existing projects in order to maintain an optimal IT infrastructure that will support core business functions.
We can also upgrade your existing OpenText Exstream processes and templates (including StoryTeller, PageOut, xDesign, Exstream Design Manager and Designer).
We can extend the manpower of your in-house team during short- or long-term engagements. We provide OpenText customers with the needed expertise, skills and co-development teams in order to achieve organizational goals and save time.
Integration with OpenText Products
We provide a full range of services to OpenText products that are typically used with OpenText Output Manager, such as OpenText Exstream (StreamServe).
Integration with Third-party Products
Having deep knowledge of the workflows and best practices in different verticals we offer custom solutions and integrations to meet your business needs (e.g. F5 Networks load balancer, Infor/Lawson M3, SAP IS-U, SAP Banking, SAP IS-TELCO, SAP Ericsson LHS BSCS, SAP Insurance & Guidewire).
Schedule a free of charge advisory and consulting session with one of Ecodocx’s experts
Enabling businesses to control the content, format, delivery channel, time and logic of each customer-facing document.
Optimizing and simplifies the process of receiving, managing, routing and monitoring invoices and related documentation.
Creating invoices, statements, summary declarations, and other documents in compliance with relevant regulations.
Supporting the generation and multi-channel distribution of a large variety of printed or electronic documents directly from SAP applications, like S/4HANA, SuccessFactors Solutions, or SAP Hybris, SAP Fiori.
Supporting the generation and multi-channel distribution of a large variety of printed or electronic documents directly from SAP applications.
Providing an add-on on top of OpenText Document Presentment that enables integration into SAP systems for on-demand document generation.