The Challenge

As a leading oil producer, the Oklahoma-based company, that tightly collaborates with thousands of employees, subcontractors, assigns, legal representatives and investors, needs to deal with millions of documents in an efficient, transparent and with State Law and regulatory procedures compliant way.

Each time, Continental Resources is onboarding a new investor, a document package needs to be created, delivered to the investor, filled out, delivered back to Continental, processed internally and delivered to corresponding government institutions. Each investor is being informed about where Continental is in the process. This is usually done by sending the investors a legal notice, which contains specific information on their surface and/or mineral interest. Each month the investors get a personalized report. All of the business communications are done via mail and email.

Manually dealing with this giant amount of communications is not only complicated and time-consuming, but also error-prone. Therefore, after a long evaluation process, the company decided to implement OpenText ECM and CCM solutions, and turned to Ecodocx for help. Since then, both companies successfully collaborate on a project-by-project (installation, upgrade, professional services, training) basis in both onsite and remote models. 

When Continental Resources realized that their OpenText solutions are coming to the end of the product support lifecycle, they decided to upgrade:

• SAP Document Presentment by OpenText  (StreamServe/ Exstream) 
• SAP Extended ECM by OpenText 

Besides upgrading the existing projects, Continental Resources also wanted to create a few new ones, which included professional services and custom development

Results and Business Benefits

Migrating to version 16 allowed our customer to take advantage of many new features, streamline their operations, and save a lot of time and resources. Together, both teams made the project a success. Continental Resources can now take advantage of the following business benefits:

• Upgraded solution to the latest and supported version 
• Allowed the customer to benefit from new product features
• Cut labor cost and human error rate by providing a new web-based solution for tracking and monitoring jobs as they move during their lifecycle
• Ensured all of the business communications are delivered in time, in the right format and in compliance with State Law and regulatory procedures.
• Improved document design and brand integrity in all business documents