Case Study: Continental Resources

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Industry: Oil & Gas | Customer: Continental Resources | Solutions: OpenText Document Presentment, OpenText Extended ECM


Continental Resources improves efficiency and productivity by upgrading OpenText document processing solutions

About Continental Resources

Continental Resources is a top 10 independent oil producer in the U.S. Lower 48 and a leader in America’s energy renaissance. Based in Oklahoma City, Continental is the largest leaseholder and one of the largest producers in the nation’s premier oil field.

With a focus on the exploration and production of oil, Continental has unlocked the technology and resources vital to American energy independence and our nation’s leadership in the new world oil market.




Video: Customer Success Story of Continental Resources

Scott Wallace, IT Advisor of Continental Resources, explains how OpenText solutions helped to improve operational efficiency by enhancing document generation and management processes within SAP applications.



The Challenge

As a leading oil producer, the Oklahoma-based company, that tightly collaborates with thousands of employees, subcontractors, assigns, legal representatives and investors, needs to deal with millions of documents in an efficient, transparent and with State Law and regulatory procedures compliant way.

Each time, Continental Resources is onboarding a new investor, a document package needs to be created, delivered to the investor, filled out, delivered back to Continental, processed internally and delivered to corresponding government institutions. Each investor is being informed about where Continental is in the process. This is usually done by sending the investors a legal notice, which contains specific information on their surface and/or mineral interest. Each month the investors get a personalized report. All of the business communications are done via mail and email.

Manually dealing with this giant amount of communications is not only complicated and time-consuming, but also error-prone. Therefore, after a long evaluation process, the company decided to implement OpenText ECM and CCM solutions, and turned to Ecodocx for help. Since then, both companies successfully collaborate on a project-by-project (installation, upgrade, professional services, training) basis in both onsite and remote models. 

When Continental Resources realized that their OpenText solutions are coming to the end of the product support lifecycle, they decided to upgrade:


  • SAP Document Presentment by OpenText  (StreamServe/ Exstream) 
  • SAP Extended ECM by OpenText 


Besides upgrading the existing projects, Continental Resources also wanted to create a few new ones, which included professional services and custom development





The Solution

The company knew that they were lacking in expertise and needed help from a qualified team of experts, that would not only have strong expertise in this space, but would also understand their industry-specific requirements, and meet their business needs. Therefore, Continental Resources turned to Ecodocx. 

The team of Ecodocx provided the following services:

  • Upgraded of OpenText Document Presentment for SAP Solutions
  • Created new projects in OpenText Document Presentment for SAP Solutions based on the customer’s requirements
  • Upgraded and provided professional services for OpenText xECM for SAP Solutions 





Results and Business Benefits

Migrating to version 16 allowed our customer to take advantage of many new features, streamline their operations, and save a lot of time and resources. Together, both teams made the project a success. Continental Resources can now take advantage of the following business benefits:

  • Upgraded solution to the latest and supported version 
  • Allowed the customer to benefit from new product features
  • Cut labor cost and human error rate by providing a new web-based solution for tracking and monitoring jobs as they move during their lifecycle
  • Ensured all of the business communications are delivered in time, in the right format and in compliance with State Law and regulatory procedures.
  • Improved document design and brand integrity in all business documents




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