Introducing OpenText Managed Support Services by Ecodocx

Managed services from Ecodocx are an efficient way for customers to stay up to date on technology, have access to necessary skills and address a range of issues related to application performance, health, cost, and risk.

Our customers benefit from customizable support plans, smooth application administration and maintenance in accordance with a consistent Service Level Agreement (SLA).

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Why Choose Ecodocx’s OpenText Managed Support?

Scalability

By working with Ecodocx, customers have access to a team of highly skilled OpenText certified consultants, developers, and architects. The team is scaled to handle peak loads and non-operational tasks resulting in greater flexibility, faster implementation times at all times.

Delivery Model

Our managed service offering is tailored to customers that are hosting OpenText applications in their own data center(s), private cloud, or hybrid environment.

Security

All OpenText managed support options offered by Ecodocx guarantee all the security and control that is expected from a trusted service provider with a team of certified experts.

Support Offering

We help to resolve OpenText support tickets in a more speedy manner. We offer OpenText managed support services for your Customer Experience, Content Services and Digital Process Automation Platforms. For more information – please visit our product page.

Cost Efficiency

We offer a fixed monthly cost model that ensures predictable and known operating expenditure (OPEX) and reduced major capital expenditure (CAPEX)

Support Hours

Ecodocx provides custom support plans, and if needed round the clock support 365 days a year 24 hours a day to manage and support OpenText applications. All support is provided in accordance with the support contract and Service Level Agreement.

Examples of Our OpenText Support Services

Product Updates: Implement fixes, patches, and regularly scheduled product updates.
System Monitoring & Health Checks: Assist in the on-going monitoring of OpenText processes making recommendations regarding improvements to the services and providing proactive alerting.
Knowledge Transfer: Deliver documentation based on OpenText configurations for customer’s in-house technical and business users, if required, and mentor users delivering services during the phase-out transition.
Support Ticket Resolution: resolve incoming OpenText-related tickets and provide knowledge transfer on provided changes and enhancements. Manage the communication with OpenText on behalf of customers, resolve open support tickets and product licensing-related requests.
Consultation: Validation of any architectural and solution directions integrating with or interfacing with OpenText products.
Enhancements: Plan, design, code, test and install new functionality for OpenText solutions and custom-built modules, while aligning to the existing application framework, as well as configuring and customizing OpenText applications.
Advisory Services: Provide architectural, business, technical or professional expertise with respect to OpenText products including investigation initiatives, feasibility assessments, fit-gap analysis, and business case development. Provide insights and solutions, taking into consideration and outlining operational, tactical, and strategic considerations.

OpenText Managed Support Service Benefits at a Glance

We understand that your business success depends on your ability to access your software solutions. Therefore, unlike big market players, we provide dedicated, custom and scalable OpenText support and maintenance plans that fit any-size budgets.

Some key benefits of OpenText Managed Services by Ecodocx include the following:

Allow your team to focus on your core business
Enhancements are delivered much faster and with much more confidence due to 20 years of market experience
Predictable and known operating expenditure (OPEX)
Reduced major capital expenditure (CAPEX)
Reduced time to implementation
Support services delivered in accordance with an SLA
Detailed monthly reporting
Full support for customizations and system integrations that may already be in place or are required to fulfill business requirements
Flexible and scalable subscription pricing models
Services delivered and system supported by highly experienced OpenText experts using best practices

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Related Pages

OpenText Managed Support Services

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